Archive for the ‘News & Promotions’ Category

2018: Voicemail Retention to Become Mainstream?

Thursday, October 19th, 2017

Retention & management of voicemails is an increasingly common conversation within even un-regulated organizations.  Ever since unified messaging made it possible to email a voicemail; managing voicemails has become a challenge.

When it comes to voicemail, we’ve seen a couple of key management issues:
  • IT wants to groom the mailbox disk usage by keeping mailbox size small and retention short.
  • Legal, HR, Safety and other stakeholders have regular needs to keep voicemails as documentation.
  • Voicemail systems don’t make it easy to find specific voicemails, and there is no access control.
  • Voicemails archived with email via unified messaging don’t always come back out of the archive as expected.
  • Unified messaging archiving overwrites metadata often needed during production.
  • Protecting privacy, trade secrets or other privileged information is not possible when sharing a raw voicemail file.
 Clearly, the unified messaging archive is not the answer.  In fact, these challenges are exactly the reasons we applied our unified messaging expertise to develop Message Vault.    
 
2018 looks to be a big year for the management of voicemail records.  An increasing array of regulations are now expecting and examining for voicemail records.  More are specifically addressing issues such as retention for up to 7 years, but swept off mobile devices within 14 days . (HIPPA & Method II, for example.)  
 
Voicemail retrieval efforts from unified messaging archives have surfaced the challenges noted above.  And this is not strictly a matter of regulatory compliance. Voicemails often need to be quickly located, redacted and then communicated to address Safety and HR issues.
 
Message Vault is already on the job helping organizations address these issues; but we never rest on our efforts.  Our latest release adds features such as File Shredding (DoD level) of records upon their retirement, expanded integration with Microsoft Active Directory for role management, and more.
 
Want to learn more?  Let’s discuss your organization’s voicemail retention challenges and help you address them.

Introducing OneView:  Call Detail Reporting & Analytics for Cisco

Tuesday, June 13th, 2017

Have you been searching for a solution to make it easy to gain insight into your organization’s use of your Cisco phone system? Whether you are:

  • a phone system engineer needing to quickly pin point call problems,
  • an executive seeking to assess call volumes in and out of various departments, or
  • an accountant looking to track calling accounting data,

Donoma OneView makes it easy to gain insight into your Cisco phone system.  Call Detail analytics helps to resolve problems faster, improve service levels, and leverage insight for operational improvement.

OneView offers the ease of use and role-based access control that we’ve become known for with our Compliance & Archiving solutions.  With just a few clicks you can find the data you need, even create a graphical report for one time use or scheduled updates.

  • Graphical system performance dashboards.
  • Flexible reports that span multiple data views. (Quality, Detail, Accounting)
  • Customized system performance alerts & metrics.
  • Lightning fast searches.
  • Call data that can span from summary to technically detailed.

For pricing, demonstration, or a free 30 day trial, contact us or your local Cisco integration partner today!

Learn more

>>Register for our OneView features overview webinar on June 23:

Session 1: 10 AM (Eastern US timezone)

Session 2: 2 PM (Eastern US timezone)

 

 

StoneScribe 3.2.5 Now Available

Tuesday, November 8th, 2016

Donoma StoneScribe provides easy, flexible Jabber instant message records archiving & compliance.  It enables secure, accountable policy-driven record retention, along with the ability to search, filter, restore and report on those records.

Today we are announcing our latest release: StoneScribe 3.2.5.

This release adds expanded options for record searching, filtering & production along with the ability to now archive files shared as part of a conversation.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

Federal Judges Weigh in on Technology: “Be Prepared, We Expect More”

Monday, May 16th, 2016

 

Innovation, particularly with technology, can be exciting – even sexy. However, with any advancement, comes the need to embrace change.  That is where the promise of innovation can get derailed: most of us hate change.

The legal profession has advanced its use of technology in many sectors, such as with the implementation of sophisticated systems for billing and management of client records. Yet using technology proactively during litigation or trials has noticeably lagged. Up until now, attorneys were expected to have expertise in their area of law, but not in the application of technology to their case’s preparation and presentation.

It appears that is about to change.

At the recent LegalTech Conference in New York City, a panel of five U.S. Magistrate Judges, including the Honorable James Francis, Andrew Peck and Lorenzo Garcia delivered their views on the use of technology in preparation for, and during, legal proceedings.  Their session, “How Is Technology Used in Today’s Courtrooms and Cases,” made it clear that judges are expecting attorneys to embrace technology in the courtroom.

“We’re seeing technology a lot less than we would expect.”
– The Honorable James Francis

This new expectation certainly caught our attention, given that Donoma Software creates software designed to help retain and manage communication records, such as voicemails, instant messages and two-way phone call recordings.

In the past, we’ve received interest from organizations exploring their need to manage records and risk, only to be told by their legal teams that retention of these records is unnecessary. This is despite the revised Federal Rules of Civil Procedure that specifically invoke them; and recent legal precedent that penalized failure to retain such records.  [Zubulake v. UBS Warburg]

The reality is, until the legal profession advises their clients that the need is real, this gap in records retention policy will persist, to many organizations’ detriment.

Now, influential federal judges are weighing in: leveraging, understanding and retaining new streams of communication is expected.  The claim that managing electronic communication records is too “expensive” or “complex” is less convincing as technology has become more accessible.

“We find a lot of reluctance to move on to new technology because it’s different, and it’s hard … You’re going to find those recalcitrant parties who say, ‘I’m going to stick with my quill pen and ink,” said the Honorable Lorenzo Garcia.

“There’s just too much data to try and do it the old fashioned way,”
– The Honorable Andrew Peck.

Overall, the judges on the panel all agree that the court must be cognizant of existing technologies that, if used properly, would efficiently expedite the legal process and potentially reduce the cost of the e-discovery.

While the LegalTech panel is only one data point, taking the speakers’ credentials into consideration, it is clear that there is a growing expectation for today’s legal professionals: embrace innovation, leverage the technology that exists, and stay informed of the rapidly evolving options to use technology to expedite the discovery, pre-trial, trial, and litigation processes. While this change may not happen overnight, with increasing pro-technology attitudes coming from the bench, we expect to see more more legal professionals not only adapting – but leveraging the benefits technology can bring to the process.

To learn more about Donoma Software and its suite of communications records management solutions, visit www.donomasoftware.com .

Ashley M. Stant contributed to this article.  Image credit: Gilles Lambert gilleslambert.be/photography

Message Vault @Work: Voicemail Becomes Both Asset and Safety Measure

Tuesday, April 19th, 2016

Retaining voicemail and making easy to find, redact and share is a relative new concept.  Yet secure retention of voicemail records is exactly what one nationwide media company needed to ensure they were able to find and share messages left for their staff.  What began as a security measure has also yielded additional benefits – turning voicemails into assets.

>>Read more

StoneScribe @Work: Making Compliance Easier in the Financial Sector

Thursday, April 14th, 2016

First NZ Capital of Auckland, New Zealand needed to balance rapid communications made possible with Cisco Jabber instant messaging with compliance.  They turned to Donoma StoneScribe to solve their compliance requirement, and found they gained more than mere compliance.

>> Read more

StoneScribe 3.2.4 Now Available

Tuesday, April 12th, 2016

Donoma StoneScribe provides easy, flexible Jabber chat records archiving & compliance.  It enables secure, accountable policy-driven record retention of Cisco Jabber chat threads,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: StoneScribe 3.2.4.

This release adds  support for Cisco Unified Communication Manager 11 and Cisco IM & Presence 11 to keep our interoperability commitments.  Additionally, records administrators can now work with an even larger set of records at one time.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

Message Vault’s Latest Release Adds Expanded Fault Tolerance & Security Options

Monday, December 21st, 2015

Donoma Message Vault provides easy, flexible voicemail archiving for the Cisco phone platform.  It enables secure, accountable policy-driven record retention of voicemail,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: Message Vault 3.2.07.

This release adds  support for Cisco Unity Connection Clustering & Failover to ensure our enterprise implementations have a full range of configuration options for their enterprise voice platforms.

Additionally, we have added support for TLS encryption for those who prefer that as an alternative to SSL.

If you are an existing Message Vault client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

MediaScribe’s Latest Release Brings New Features

Monday, December 14th, 2015

MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings.

Our 10.0.3 latest release brings several key features that enhances MediaSense implementations with additional records management benefits.  These include:

  • Support for 2 way video call recordings. Now you can retain audio and video recordings and replay them seamlessly.
  • New licensing model based on concurrent sessions. License just by the number of simultaneous sessions needed.
  • Support for multiple sequential storage locations gives great flexibility for mapping additional storage locations.
  • Even larger storage volume support available now with available support of VMWare vSphere ESX 5.5.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

 

Donoma StoneScribe Achieves Cisco Compatibility Certification

Monday, July 13th, 2015

Blacksburg, Va. – (July 13, 2015) – Donoma Software announced today that its StoneScribe, 3.2.3 has successfully completed Cisco compatibility certification with Cisco Unified Presence Server/IM & Presence Server, 10.x. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connection. As a member of the Cisco Solution Partner Program, Donoma Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture the value in the IoE.

StoneScribe offers a robust enterprise-class records management & archiving solution for Jabber instant messaging running on the Cisco IM & Presence platform. Messages are accountably retained based on policy, and then can be quickly located to respond for a variety of needs, such as regulatory compliance reporting, business analytics, customer service issues or litigation hold management.

“Donoma worked collaboratively with Cisco personnel and Cisco partners to design and extend the value of the Cisco Collaboration platform and eliminates a feature gap that enables Jabber to surpass other enterprise messaging solutions in the market,” stated Parker Pearson, Vice President of Marketing, Donoma Software.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party developers of hardware and software to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Donoma Software has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24 hour, 7 days-a-week customer support. For more information on StoneScribe interoperability with Cisco Unified Presence Server 10.x go to: https://marketplace.cisco.com/catalog/products/4125.

About Donoma

Donoma Software is a Cisco Solution Developer specializing in solutions that add productivity, compliance, and cost-effective manageability to the Cisco Collaboration platform. Since 2004, Donoma products have been used around the world to increase productivity, reduce risk and provide a higher level of responsiveness for clients. Donoma Unified Messaging solutions integrate voice messaging, mobile technology and e-mail to support the demand for flexible and feature rich electronic communications. Donoma Archiving applications address the issues of electronic record retention and compliance to archive client voicemail.

*Compatibility certification via Interoperability Testing and Cisco Validated Design is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

Contact:

Parker Pearson
Vice President, Marketing & Business Development,
Donoma Software
(540) 443-3577
parker@donomasoftware.com