Archive for the ‘Product Updates’ Category

StoneScribe 3.2.5 Now Available

Tuesday, November 8th, 2016

Donoma StoneScribe provides easy, flexible Jabber instant message records archiving & compliance.  It enables secure, accountable policy-driven record retention, along with the ability to search, filter, restore and report on those records.

Today we are announcing our latest release: StoneScribe 3.2.5.

This release adds expanded options for record searching, filtering & production along with the ability to now archive files shared as part of a conversation.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

StoneScribe 3.2.4 Now Available

Tuesday, April 12th, 2016

Donoma StoneScribe provides easy, flexible Jabber chat records archiving & compliance.  It enables secure, accountable policy-driven record retention of Cisco Jabber chat threads,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: StoneScribe 3.2.4.

This release adds  support for Cisco Unified Communication Manager 11 and Cisco IM & Presence 11 to keep our interoperability commitments.  Additionally, records administrators can now work with an even larger set of records at one time.

If you are an existing StoneScribe client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

Message Vault’s Latest Release Adds Expanded Fault Tolerance & Security Options

Monday, December 21st, 2015

Donoma Message Vault provides easy, flexible voicemail archiving for the Cisco phone platform.  It enables secure, accountable policy-driven record retention of voicemail,along with the ability to search, filter, restore and report on those message records.

Today we are announcing our latest release: Message Vault 3.2.07.

This release adds  support for Cisco Unity Connection Clustering & Failover to ensure our enterprise implementations have a full range of configuration options for their enterprise voice platforms.

Additionally, we have added support for TLS encryption for those who prefer that as an alternative to SSL.

If you are an existing Message Vault client, you can request your maintenance update anytime by contacting our Support team at: support@donomasoftware.com.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

MediaScribe’s Latest Release Brings New Features

Monday, December 14th, 2015

MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings.

Our 10.0.3 latest release brings several key features that enhances MediaSense implementations with additional records management benefits.  These include:

  • Support for 2 way video call recordings. Now you can retain audio and video recordings and replay them seamlessly.
  • New licensing model based on concurrent sessions. License just by the number of simultaneous sessions needed.
  • Support for multiple sequential storage locations gives great flexibility for mapping additional storage locations.
  • Even larger storage volume support available now with available support of VMWare vSphere ESX 5.5.

Ready to learn more? 

Contact your local Cisco reseller or contact us for more information or to schedule a solution demo for your organization.

 

 

Donoma StoneScribe Achieves Cisco Compatibility Certification

Monday, July 13th, 2015

Blacksburg, Va. – (July 13, 2015) – Donoma Software announced today that its StoneScribe, 3.2.3 has successfully completed Cisco compatibility certification with Cisco Unified Presence Server/IM & Presence Server, 10.x. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connection. As a member of the Cisco Solution Partner Program, Donoma Software is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture the value in the IoE.

StoneScribe offers a robust enterprise-class records management & archiving solution for Jabber instant messaging running on the Cisco IM & Presence platform. Messages are accountably retained based on policy, and then can be quickly located to respond for a variety of needs, such as regulatory compliance reporting, business analytics, customer service issues or litigation hold management.

“Donoma worked collaboratively with Cisco personnel and Cisco partners to design and extend the value of the Cisco Collaboration platform and eliminates a feature gap that enables Jabber to surpass other enterprise messaging solutions in the market,” stated Parker Pearson, Vice President of Marketing, Donoma Software.

The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party developers of hardware and software to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Donoma Software has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24 hour, 7 days-a-week customer support. For more information on StoneScribe interoperability with Cisco Unified Presence Server 10.x go to: https://marketplace.cisco.com/catalog/products/4125.

About Donoma

Donoma Software is a Cisco Solution Developer specializing in solutions that add productivity, compliance, and cost-effective manageability to the Cisco Collaboration platform. Since 2004, Donoma products have been used around the world to increase productivity, reduce risk and provide a higher level of responsiveness for clients. Donoma Unified Messaging solutions integrate voice messaging, mobile technology and e-mail to support the demand for flexible and feature rich electronic communications. Donoma Archiving applications address the issues of electronic record retention and compliance to archive client voicemail.

*Compatibility certification via Interoperability Testing and Cisco Validated Design is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

Contact:

Parker Pearson
Vice President, Marketing & Business Development,
Donoma Software
(540) 443-3577
parker@donomasoftware.com

 

New Feature Highlights: StoneScribe’s Latest Release

Thursday, June 25th, 2015

StoneScribe is our records management & archiving solution for organizations wishing to manage their Jabber Instant Message records being delivered by the on-premise (IM & Presence Server) product.

StoneScribe’s latest release (3.2.3)  features focus on compliance functionality and ease of use. Here’s a quick summary of why now more than ever, StoneScribe helps your organization not only address legal and compliance issues, but make it even easier to mine important data from interactions across your organization, both internal and external:

Keyword Smart Actions:

This is our very favorite new feature in this release, and it likely will be yours. Here’s why: now you can designate keywords that will automatically trigger a selection of options.

Auto-tag: Designate certain keywords to be automatically tagged. This expedites future searches and eliminates the need for manual management.

Keyword alert: If a particular keyword is recorded in a message, alerts are sent to designated administrators.

Audit logging: If a particular keyword is recorded in a message, the incident is logged in the audit reports.

File Shredding:

(U.S. Dept. of Defense (DoD) compliant.)  Administrators have the option now to enable DoD level file shredding when records are destroyed at the end of their life. Who needs this? Anyone who has to certify that their data cannot be reconstituted later by forensic means once the record has been deleted.

1 click Troubleshooting Support:  

Hopefully you never need our tech support, but in case you do, we’ve made it very easy for any Administrator to send in the error logs with just one click to help us troubleshoot a problem.  No technical expertise required.

API available:  

Want to integrate your StoneScribe records management into other records management systems your organization uses? With this release now we offer an API to support that need.

More optimization for storage efficiency:

Audit trails and system logs will auto archive every 30 days to keep your StoneScribe system performing at its maximum speed.

As always, this upgrade is available at no additional charge to our existing clients.

If you aren’t yet running StoneScribe yet, but want to learn more, visit our product information page to see the full list of current features.

If you have any questions, or would like to see a demo, please contact us or your Cisco Reseller today!

Introducing MediaScribe: Powerful Call Center Call Recordings Management for Cisco MediaSense

Tuesday, February 24th, 2015

Businesses and organizations often need to record calls for a variety of reasons, including regulatory compliance, quality management, legal discovery, employee education, business intelligence, and customer service optimization.

What good are those records if they are hard to find?  Hard to manage? 

MediaScribe organizes and manages Cisco MediaSense call recordings for easy records management, compliance and best practice sharing.  It streamlines integrations, lowers costs, and organizes recordings, even multiparty conferences.

With MediaScribe, gaining value from business conversations is no longer a daunting challenge.  Now you can efficiently gather and analyze business intelligence from your organization’s daily customer conversations, manage compliance and provide rapid record retrieval.

Ready to learn more? 

Contact us or your Cisco reseller today for more information.

Message Vault now available in the cloud!

Wednesday, December 10th, 2014

Voicemail archiving & litigation hold support can now be deployed in less than a day.

Got another litigation hold?  Need to archive voicemail records from your Cisco phone system NOW?  Be responsive and ready with Message Vault’s newest cloud-based release! 

With the speed of flexibility of the cloud, you can have a voicemail archiving solution in place in just a few hours. No new servers, no hassle.

  • Preserves data without spoliation
  • APIs available for additional integration
  • Intuitive, easy to use interface
  • Message redaction 
  • Policy driven retention & destruction

Do you have existing voice records (even from other systems) that need to be archived?

Talk to us about how we can help you bring critical records into Message Vault to streamline management, search & retrieval.

>Contact us to learn more!

 

Unify for Gmail – now 100% in the cloud!

Thursday, July 10th, 2014

You’ve been asking, and now we’ve delivered: pure cloud unified messaging for Gmail.

Unify for Gmail in the cloud

Now Gmail users can have the convenience of cloud-based unified messaging without the hassle of on-site servers.

  • Voicemail integrates with Gmail inbox.
  • No additional hardware needed.
  • Sets up in minutes.
  • Call control option with Cisco Jabber.
  • Federates with Cisco Instant Messaging.
  • Graphical call controls.
  • Automatic message cleanup.
  • Intuitive, no training needed.
  • No client software to install or manage.
  • Supports all major smartphone platforms.
  • Ready for Cisco BE6000 & HCS.
  • NOW – on premise virtual server or 100% cloud.

Ready to try it?  Request your free trial today!

Unify for Gmail completes Cisco Interoperability Verification Testing

Thursday, April 3rd, 2014

It’s been a big week!

While we are all very excited about the latest release of Message Vault, we have more good news to share: Unify for Gmail has successfully passed Cisco Interoperability Verification Testing and it is certified for their UCS virtual server platforms.

Within the Cisco community these credentials offer additional peace of mind that our products have been verified by an independent testing lab to work with Cisco technology.  Now our entire Unify suite has IVT and UCS credentials.

Running Gmail?  Contact us today for info, pricing or a demo!

Learn more

Here’s the official joint news release from Cisco:

Blacksburg, Va. – (April  08, 2014) – Donoma Software, a registered Solution Developer in the Cisco Developer Network Program, announced today that its newest Unified Messaging Solution — Unify for Gmail 8.5 has successfully completed interoperability verification testing (IVT)* with Cisco Unity Connection,9.1.

Featuring integration with Cisco Jabber, Unify for Gmail 8.5 offers a robust enterprise solution that is: virtualization aware; fully scalable up to 100,000 users or 5,000 users/server; tightly  integrated with Cisco Presence and Cisco Jabber; easily archivable and searchable; and allows indexable documentation options expected from Donoma’s Unified Messaging Family. Unify for Gmail 8.5 supports the rapidly growing base of Gmail clients who run Cisco phone platforms and is available for immediate installation.

“Donoma worked collaboratively with Cisco personnel and preferred Cisco partners to design and extend the value of the Cisco platform for users on Gmail.  Unify for Gmail represents another Donoma Software solution supporting the value of unified messaging,” stated Parker Pearson, Vice President of Marketing, Donoma Software.

Using Donoma Software’s Unify for Gmail Solution, remote users can stay connected and share voicemail–via email– by utilizing voice mail options delivered to their Gmail inbox. Additional features include: presence indicators and federation with Cisco Unified Presence Server; graphical call controls within the message (including Click to Call and Click to IM); Caller ID; timestamps; message sensitivity flags; dynamic updates and message cleanup with “touch it once” completion. The integration of Cisco Jabber ensures IM recording and sync with other mobile devices to reduce communication cycle confusion.

Donoma Unify for Gmail with Cisco Jabber adds an important element to the Unified Messaging Solutions Family and fully integrates with Donoma Message Vault allowing the ability for archiving of voicemail and IM—making saving and filing messages or voice records as easily as other electronic documents or photos. Additionally, the Donoma Support model includes: Tablets; iPhone; Blackberry; Windows Phone; and Android plus install options for monitoring without adding additional burden to IT staff or extensive end user training. Additionally, users who migrated to Gmail but were previous Unify license holders may convert old licenses into new Unify for Gmail licenses with Donoma’s Trade Up option.

The Cisco Developer Network unites Cisco with third-party developers of hardware and software to deliver tested interoperable solutions to joint customers, harnessing the power and intelligence of the network.  As a Solution Developer, Donoma Software shares Cisco’s strong commitment to customer service and satisfaction; has completed multiple interoperability verification testing based on criteria set forth by Cisco; and supports customers 24 hour/7 days a week. With offerings such as Unify for Gmail 8.5, customers can deploy a broad range of Cisco compatible business applications, devices, or services that can enhance the capabilities, performance, and management of the Cisco network.  For more information on Unify for Gmail 8.5 interoperability with Cisco Unity Connection 9.1 go to: https://marketplace.cisco.com/catalog/products/4180.

About Donoma
Donoma Software is a Cisco Solution Developer specializing in solutions that add productivity, compliance, and cost-effective manageability to the Cisco Collaboration platform.  Since 2004, Donoma products have been used around the world to increase productivity, reduce risk and provide a higher level of responsiveness for clients. Donoma Unified Messaging solutions integrate voice messaging, mobile technology and e-mail to support the demand for flexible and feature rich electronic communications. Donoma Archiving applications address the issues of electronic record retention and compliance to archive client voicemail. For more information visit: www.donomasoftware.com.

* Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.

Contact:

Parker Pearson,
Vice President Marketing,
Donoma Software
(540) 443-3577
parker @ donomasoftware.com