MediaScribe provides secure, policy-driven archiving & records management of Cisco MediaSense call recordings. A must for regulatory compliance, Litigation support, quality management, service optimization and employee training.
- Retention of both MediaSense audio and two way video – with seamless recall & replay.
- Retains messages immediately, regardless of end user action.
- Policy driven message retention: great for training records, litigation holds.
- Flexible & powerful record search capabilities. Easily filter, sort & preview messages.
- Tagging features for easy record grouping, recall, replay, sharing or reporting.
- Leverages Cisco settings to manage retention groups & policies.
- Audio redaction.
- Secure delete of archive recordings. (DoD Compliance-level record shredding)
- Option: End-user message search & replay (only).
- API for expanded integration options.
- Data storage management features make data storage management easy & efficient.
- Complete audit trail activity reporting with compliance style administrator roles.
- Database management features to ensure ease of support, efficiency & performance.
- Auto-check ensures all messages archived, even after a system outage.
- Jabber client support.