OneView brings our expertise in making it easy to search Cisco Call Manager data to meet a common need; CDR insight & analytics that are easy to use and easy to understand.
This solution makes it very easy to view analytics from Cisco Call Manager: from broad overviews to very specific performance metrics on specific calls. In turn this data is easy to understand with our graphical reporting options and call detail reporting tools. We even make sure that access to your analytics is role & policy based.
OneView provides insight and reporting into all three of the most common call detail analysis areas:
Our intuitive interface makes it easy to find just the data you need, and then present it graphically to suit the needs of your audience. The right data formatted for the right audience makes for better decision making and easier troubleshooting.
Additionally, we offer role based data access to ensure that staff have appropriate levels of policy-driven access to data.
〉Quickly diagnose performance issues in just a few clicks for fast response.
〉Analyze call tracking & traffic patters for better customer service coverage.
〉Identify where phone calls are more routinely going to voicemail rather than a live person.
〉Optimize hunt group performance.
〉Track employee productivity against targets.
〉No hardware required.
〉Cloud service makes setup fast & easy with feature updates added automatically.
〉Knowledgable, responsive support team who specialize in Cisco.
〉30 Day Free Trial version available.