Support

Donoma Maintenance & Support

We understand that communication systems are  critical to every organization.  We design our products so that when they are correctly installed, they require  little management.  However, sometimes problems arise, or assistance is needed. When questions or issues come up, our dedicated Cisco certified support team are here to help. Whether you purchase a subscription service or a perpetual license, you have two levels of Maintenance & Support available.

Synchrony Maintenance & Support: Our most responsive level of support provides application patches, version updates and unlimited support for your Donoma application. This service  includes activation of our Application Health Status feature. This feature is built into each application, and provides one way notifications to designated support personnel if application irregularities are detected. It is our preferred configuration for our products, and enables faster delivery of support at less expense.

Asynchrony Maintenance & Support: Provides application patches, version updates and  support for your Donoma application. There is no notification of potential interoperability/connection issues and may incur more downtime and risk of data loss.

Access the Technical Assistance Center (TAC)

Support may be initiated by phone or email.
(For active Maintenance & Support customers.)

Open a support incident by phone:
US & UK: (866) 814-3513
Other locations: +1 (540) 443-3575

Open a support ticket via email: support@donomasoftware.com

If your Maintenance & Support has expired, please contact your reseller or Donoma sales team to request a quote to re-instate Maintenance & Support.